Safety first
Our Privacy Policy

When you visit our website, we automatically collect and process data from you in order to provide our website. The following data is collected and processed:

• Date and time of your access
• The address of the website you came from
• The websites you visit on our site
• Information about your internet browser (browser type and version)
• The operating system of the device you use to access our website and services
• Your internet service provider
• IP address of your device

The collected data is processed for the following purposes:

• Ensuring the smooth connection of the website
• Ensuring a comfortable use of our website
• Evaluating system security
• Other administrative purposes

The legal basis for processing your data to provide our website and services is Article 6(1)(f) GDPR.

Our legitimate interest stems from the aforementioned purposes for data processing, to offer you our website and the services provided through it in a technically flawless, secure, and optimized manner for your needs. The server log file data is stored separately from other data.

For contact, we provide a contact form on our website. The data provided there will be used to process your request. We collect and process your personal data only if you voluntarily provide it with your knowledge. These include:

• First and last name
• Phone number
• Email address
• Company name
• Position
• Your message
• Attached file

The legal basis for processing your data for contact purposes is Art. 6 para. 1 lit. a DSGVO based on your voluntarily given consent. The personal data we collect for using the contact form will be automatically deleted after your request has been processed.

We store the personal data you provide only until the application process for the position is completed.

If you have applied speculatively, or we are currently unable to offer you a specific position for other reasons, we will explicitly ask if we may store your data in our talent pool. If you agree to this procedure in writing (informally via email), your data will be stored for 6 months. After 6 months, you will need to give written consent for the data to be stored again. Otherwise, your data will be deleted.

For more information on data protection during the application process, please visit: Data Protection for Applicants

For the processing of quotes and orders, we collect and process the following data that is necessary for the proper execution of a mutual contract. We collect and process your personal data only when you voluntarily provide it with your knowledge. These include:

• First and last name
• Company name
• Tax number
• Billing address: street, postal code, city, country
• Phone number
• Email address
• Communication history
• Previous inquiries and orders

The legal basis for processing your data for the purpose of ordering/commissioning is Article 6(1)(a) GDPR based on your voluntary consent, as well as Article 6(1)(b) GDPR for contract fulfillment. The personal data we collect will be stored until the legal retention period expires and then deleted, unless we are required to store it for a longer period due to tax and commercial law retention and documentation obligations (from HGB, StGB, or AO) according to Article 6(1)(c) GDPR or if you have consented to further storage under Article 6(1)(a) GDPR.

For advertising purposes via email in the form of offers and similar communications, we use the email addresses of our existing customers, i.e., only those who already have a business relationship with us. This processing is based on Article 6 (1) sentence 1 lit. f) GDPR in connection with § 7 (3) UWG. Our legitimate interest lies in the simple and cost-effective advertising outreach to our existing customers. This is done in compliance with the requirements of § 7 (3) UWG.

You have the right to object to the use of your email address for these purposes at any time. To exercise this right, please send your objection via email to datenschutz@tolingo.com.

The client submits files to be translated, which we store and make available to the translator for processing. Unless otherwise agreed, tolingo also uses freelance service providers, which may include service providers outside the EU. After the completion of the assignment, source and target files will be stored within the statutory retention periods.

The legal basis for processing the documents you submit for translation is Article 6 (1) lit. b GDPR.

When paying via SEPA transfer, no data is shared with third parties.

For processing payments via credit card and SEPA direct debit, payment processing is handled by the payment service provider BS PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt/Main, to whom we transmit the information you provided during the order process along with information about your order in accordance with Article 6 (1) lit. b GDPR. The transmission of your data is carried out solely for the purpose of payment processing with the payment service provider PAYONE and only to the extent necessary for this purpose.

On our website, we also offer payment via PayPal. The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). When paying via PayPal, the payment data you enter is transmitted to PayPal. The transmission of your data to PayPal is based on Article 6 (1) lit. a GDPR and Article 6 (1) lit. b GDPR.

This website uses Google Analytics, a web analysis service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

Google Analytics also uses cookies, which are text files stored on your computer and allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

On our website, IP anonymization has been activated, so your IP address is truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In these exceptional cases, this processing takes place in accordance with Art. 6 (1) lit. f DSGVO based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide other services related to website and internet use to us as website operators. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by adjusting the settings of your browser software. However, please note that in this case, you may not be able to fully use all the features of this website. Additionally, you can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, and the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Alternatively, you can also prevent data collection by Google Analytics by setting an "Opt-Out-Cookie" by clicking here. If you delete the cookies in your browser, you will need to click this link again.

Google LLC, based in the USA, is certified under the US-EU Privacy Shield Agreement, which ensures compliance with the data protection level applicable in the EU.

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

To statistically track the use of our website and for the purpose of optimizing our website, we use Google Ads and Google Conversion Tracking. Google Ads is an online advertising program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). A cookie is set on your computer by Google Ads if you have arrived at our website via a Google ad.

These cookies generally expire after 30 days and are not used for personal identification. If the user visits certain pages of the Ads customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page.

Each Ads customer receives a different cookie. Therefore, cookies cannot be tracked across the websites of Ads customers. The information collected via the conversion cookie is used to generate conversion statistics for Ads customers who have opted for conversion tracking. Ads customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that would allow for personal identification of the users.

The storage of "conversion cookies" is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in analyzing user behavior to optimize our web offerings and advertising.

If you do not wish to participate in the tracking procedure, you can also reject the setting of a cookie required for this – for example, by setting your browser to generally disable the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain “www.googleadservices.com.” You can find Google's privacy policy on Google Ads and Conversion Tracking at https://policies.google.com/privacy

Our website uses the remarketing function of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

The function serves to display interest-based advertisements to website visitors within the Google advertising network. A so-called "cookie" is stored in the visitor's browser, which allows the visitor to be recognized when visiting websites that belong to the Google advertising network. On these pages, advertisements may be displayed to the visitor that are related to content the visitor has previously viewed on websites that use Google's remarketing feature.

The use of Google Remarketing is based on Art. 6 para. 1 lit. f DSGVO. There is a legitimate interest in analyzing user behavior to optimize both the web offerings and the advertising.

According to Google, no personal data is collected during this process. If you do not wish to use Google's Remarketing function, you can generally disable it by adjusting the settings at www.google.com/settings/ads

Further information on Google Remarketing and the Google Privacy Policy can be viewed at: www.google.com/privacy/ads/

If users have consented to linking their web and app browsing history with their Google account and using information from their Google account to personalize ads they see on the web, Google will use data from these logged-in users in conjunction with Google Analytics data to create and define audience lists for cross-device remarketing. To support this feature, Google Analytics collects Google-authenticated IDs of these users. These personal data from Google are temporarily linked with our Google Analytics data to form audience groups.

This website uses the online marketing tool Campaign Manager by Google. Google Campaign Manager is a program of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

Campaign Manager uses cookies to display relevant advertisements to you. A pseudonymous identification number (ID) is assigned to your browser to check which ads have been shown to you and which ads have been clicked on. The cookies do not contain any personal information. The use of cookies allows Google and its partner websites to serve ads based on previous visits to our website or other websites on the internet. The information generated by the cookies is transmitted to a server in the USA for evaluation and stored there. Google adheres to the data protection provisions of the “Privacy Shield” agreement and is registered in the “Privacy Shield” program of the US Department of Commerce.

The use of Google Campaign Manager is based on Art. 6 para. 1 lit. f DSGVO. There is a legitimate interest in analyzing user behavior to optimize both the web offering and the advertising.

You can prevent the storage of cookies by adjusting the settings of your browser software. Additionally, you can prevent the collection of data generated by the cookies and related to your use of websites, as well as the processing of this data by Google, by installing the browser plugin available at the following link: https://adssettings.google.com/.

For more information about Campaign Manager, please visit https://www.google.de/doubleclick and for general information about Google’s privacy practices, visit: https://www.google.de/intl/de/policies/privacy.

The use of the Google service Tag Manager only allows us to integrate the listed services by implementing other cookies/tags. The Google Tag Manager does not collect personal data.

tolingo uses HubSpot, a service of HubSpot Inc., on its websites for analysis purposes.

This involves the use of "tracking pixels" and the setting of "cookies," which are stored on your computer and allow us to analyze your use of the website. The collected information (e.g., IP address, geographical location, type of browser, duration of the visit, and pages viewed) is evaluated by HubSpot on behalf of tolingo to generate reports on visits and pages viewed on tolingo's site.

If data collection by HubSpot is generally not desired, the storage of cookies can be prevented at any time by adjusting the browser settings.

Further information about how HubSpot works can be found in the privacy policy of HubSpot Inc., available at:  http://legal.hubspot.com/de/privacy-policy

Our website also uses Microsoft’s Conversion Tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads sets a cookie on your device if you accessed our website through a Microsoft Bing ad. Microsoft Bing and we can identify that someone clicked on an ad, was redirected to our website, and reached a previously defined landing page (conversion page). We only receive the total number of users who clicked on a Bing ad and were redirected to the conversion page. No personal information about the user’s identity is shared. If you do not want to participate in the tracking process, you can reject the setting of the required cookie – for example, by adjusting your browser settings to disable cookies altogether. For more information on privacy and cookies used by Microsoft Bing, please refer to Microsoft’s website: https://privacy.microsoft.com/de-de/privacystatement

The use of Microsoft Bing Ads is based on Art. 6 (1) lit. f GDPR. We have a legitimate interest in analyzing user behavior to optimize our web offering and advertising.

Microsoft is certified under the Privacy Shield framework and thus guarantees compliance with European data protection laws (https://www.privacyshield.gov/participant?id=a2zt0000000KzNaAAK&status=Active)

We collaborate with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replays to improve and market our products/services. Website usage is tracked using first-party and third-party cookies and other tracking technologies to determine product/service popularity and online activities. Additionally, we use this information for website optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.