➜ tolingo translations, Sarah Martin speaking, how can I help you?

➜ (Company name) (your name) speaking, how can I help you?

➜ tolingo translations, Sarah Martin speaking.

➜ (Company name) (Your name) speaking.

➜ Hello, tolingo translations, Sarah Martin speaking.

➜ Hello / Good morning / Good afternoon (Company name) (your name)

Formal:

➜ Hello, this is Ross Smith from tolingo translations.

➜ Hello, this is (your name) from (company).

Friendly:

➜ Hi, it’s Sarah Walters from tolingo translations.

Very familiar:

➜ Hi, it’s Sarah. 

Formal:

➜ May I speak to (name) please?

➜ Could I please speak to (name)?

➜ I’d like to speak to Mr Green, please.

Very familiar:

➜ Is Fred there?

➜ Can I speak to Fred please?

➜ Hi Fred, how are you?

➜ It’s nice to hear from you.How are things?

➜ How did you get on with…?

➜ How are you getting on with…?

➜ How was the…?

Taking a message:

➜ I’m sorry but Fred isn’t at his desk right now, can I take a message?

➜ Mr Green is in a meeting, would you like me to take a message?

➜ I’m afraid Ms Jackson is away this week, would you like to leave a message?

➜ He/She is unavailable at the moment, can I take a message?

Passing on the message:

➜ I'll tell him/her you called.

➜ I will pass that on to him/her.

➜ I will let him/her know.

➜ I’ll make sure he/she gets your message.

Asking to leave a message:

➜ Would you mind taking a message?

➜ I’d like to leave (him/her) a message.

Leaving a message:

➜ Please tell (name) that…

➜ Please let (name) know that…(I called) / I need to discuss X with (him/her)

➜ Please ask (him/her) to call me back.

➜ Please ask him her/him to contact me about….

➜ My telephone/mobile number is…

Asking the caller to call back:

➜ I’m afraid she is busy right now, would you mind calling back later?

Calling back:

➜ OK, I’ll call back later.

➜ OK, I’ll try again tomorrow/later.

Spelling:

➜ Could you spell that for me please?

➜ How do you spell that, please?

Repeating:

➜ I’m sorry, I didn’t catch that.

➜ I’m sorry, could you repeat that please?

➜ I’m sorry, I can’t hear you, could you please speak up a little?

➜ Would you mind speaking a little slower?

Asking for the name/company:

➜ I’m sorry, I didn’t catch your name.

➜ Could you please repeat you name?

➜ What was the name of the company please?

➜ Can I just check your name? I’ll spell it.

Asking when somebody is available:

➜ When will he/she be back/available?

➜ When is a good time to call?

Asking somebody if they can call back later:

➜ I’m a little busy at the moment, would you mind calling me back later?

➜ I’m afraid I can’t talk right now, would you please call me back later?

➜ Could I call you back later? I’m a bit tied up right now.

Asking someone to hold:

➜ Wait a moment please.

➜ I’ll just put you on hold for moment.

Saying the line is busy:

➜ I’m afraid the line is busy.

➜ I’m afraid his phone is engaged.

Asking to be connected:

➜ Could you please put me through to (Fred Samson) (the sales department)?

➜ Could you please connect me with (the finance department) (Ms Louis)

Connecting someone:

➜ Just a moment, I’ll put you through.

➜ One moment please, I’ll connect you.